AI takes over tedious tasks: Hotel X empowers staff to focus on guests

India's first SaaS solution, Hotel X by Revivo Technologies, is transforming the hospitality industry by offering innovative tools that drive revenue growth, improve operational efficiency, and enhance the overall guest experience. Major online travel agencies (OTAs) like MakeMyTrip, Agoda, AirBnb, Expedia, and others are using Hotel X, as it has created new opportunities for digitisation and elevated the hotel industry for profitable future growth.

In an interview with Bizz Buzz, Rahul Kumar, Co-founder and Director of Revivo Technologies says, “With its ‘pay as you grow’ business model and seamless connections, Revivo offers innovative solutions for 360-degree business excellence.” With an aim to redefine the idea of business success, the company with its dynamic solutions is actively revolutionising traditional workflows, allowing forward-thinking enterprises to indulge in the luxury of automated business management on the ‘pay as you grow’ approach.

How do Saas solutions help the hospitality industry in terms of numbers?

The hospitality industry is undergoing rapid evolution, with Software as a Service (SaaS) solutions playing a pivotal role in disrupting traditional practices. These solutions are revolutionising the industry by offering a range of benefits that enhance revenue streams and operational efficiencies.

Hotel X by Revivo Technologies stands out as India's first SaaS-based hospitality management and growth platform, bringing significant advancements to all stakeholders. By leveraging Hotel X, hotels can optimise their room inventory and rates, leading to a potential revenue increase of up to 20 per cent. This optimisation is powered by advanced algorithms that analyse market trends, demand patterns, and historical data to recommend the best pricing strategy.

Travel agencies using Hotel X can benefit from a substantial 90 per cent reduction in booking deal closure time. This efficiency allows them to cater to more guests and capitalize on growth opportunities, potentially increasing their revenue by up to 30 per cent. Furthermore, Online Travel Agencies (OTAs) partnering with Hotel X can experience a 30 per cent growth in revenue by effectively managing large hotel inventories at optimized rates.

Overall, the integration of SaaS solutions like Hotel X is transforming the hospitality industry by offering innovative tools that drive revenue growth, improve operational efficiency, and enhance the overall guest experience.

How has Hotel X evolved?

Hotel X by Revivo Technologies has transformed into India's premier SaaS solution for the hospitality sector, available with no upfront cost. The platform boasts advanced automation, seamless integration with major OTAs, and AI capabilities, elevating its status as a comprehensive solution. It now offers a range of features including rate optimisation, smart property management, and enhanced guest experiences. These advancements have positioned Hotel X as a leader in the industry, providing hotels with the tools they need to streamline operations, increase revenue, and deliver exceptional guest satisfaction.

Are there different solutions for different types of hotels?

Revivo Technologies understands that each hotel is unique, with its own set of challenges and requirements. That's why it offers a range of tailored solutions to meet the diverse needs of different types of hotels. Whether it's a small boutique hotel looking to enhance its online presence or a large chain seeking to optimise its revenue management, Revivo Technologies provides customised solutions that cater to these specific needs. By offering personalised solutions, Revivo Technologies ensures that hotels can maximise their potential and achieve their business objectives with ease.

Does each hotel require a tailor-made solution?

While every hotel has unique needs, not all of them require a completely bespoke solution. Revivo Technologies recognises this and offers a range of customisable solutions that can be tailored to fit the specific requirements of each hotel. These solutions provide the flexibility to choose the features and functionalities that best suit the hotel's needs, without the need for extensive customisation.

However, many hotels can benefit from off-the-shelf solutions that are designed to meet the needs of the majority of properties. These solutions offer a cost-effective and efficient way to implement industry best practices and streamline operations. By offering both customisable and off-the-shelf solutions, Revivo Technologies ensures that hotels of all sizes and types can find the right solution to meet their unique needs, ultimately helping them to enhance their efficiency, improve guest satisfaction, and drive revenue growth.

Ways AI software can transform productivity in your hotel staff?

AI software is a powerful tool that can revolutionise how hotels manage their operations and improve staff productivity. By analysing vast amounts of data, AI can predict work patterns and potential risks, allowing managers to proactively address issues before they become major problems. This predictive capability can help hotels optimise staffing levels, reduce overtime costs, and improve overall efficiency.

AI can also assist managers in identifying issues that may affect property maintenance, such as equipment failures or maintenance needs. By alerting managers to these issues early on, AI can help hotels avoid costly repairs and downtime.

Furthermore, AI can act as a virtual assistant, guiding employees through tasks and providing real-time feedback and suggestions. For example, a steward setting up a food table could receive personalised suggestions on how to arrange the dishes for maximum visual impact and guest appeal. Overall, by leveraging AI in these ways, hotels can optimise their operations, improve staff productivity, and enhance the overall guest experience.

How AI chatbots enhance hotel services?

AI chatbots are revolutionising hotel services by providing instant responses to guest queries, booking requests, and service requests. This not only reduces the workload on hotel staff but also allows them to focus on more complex tasks that require human intervention. Additionally, AI chatbots can analyse guest data to provide personalized recommendations based on their preferences, such as room upgrades, dining options, or local attractions. By enhancing the overall guest experience through personalised interactions and quick responses, AI chatbots are becoming an essential tool for hotels looking to improve guest satisfaction and streamline their operations.

How hotels utilise smart staffing solutions, leveraging AI to manage the workforce in hotels?

Hotels are increasingly turning to AI-powered smart staffing solutions to streamline their workforce management processes. These solutions help hotels forecast demand more accurately, schedule staff efficiently, and control labour costs. By leveraging AI, hotels can ensure they have the right number of staff with the necessary skills at any given time, leading to enhanced operational efficiency and reduced costs.

Additionally, AI enables hotels to hire staff on a temporary basis and identify suitable candidates from their previous records. This allows hotels to plan and hire On-Demand Contractors (ODCs) in advance, ensuring they have adequate staffing levels to manage peak booking seasons and deliver exceptional service to guests.

Deployment of AI tools in hotel business can empower the employees with enhanced decision-making. These tools provide real-time data and insights, enabling staff to analyse guest feedback and booking patterns to make informed choices on pricing, promotions, and services. This leads to increased revenue and higher guest satisfaction. Additionally, AI helps employees prioritise tasks based on their importance, optimising their time management and overall efficiency in serving guests.

How do hotels explore AI innovations for hospitality and create unveiling strategies to enhance employee performance?

Hotels are increasingly turning to AI innovations to enhance employee performance and improve operational efficiency. By investing in AI-powered solutions, hotels can streamline workforce management processes, reducing the time taken to complete daily tasks and ensuring smart allocation of responsibilities. This not only improves productivity but also enhances the guest experience by ensuring that staffs are available when needed and can provide high-quality service.

AI innovations in the hospitality industry also enable hotels to personalise guest experiences, anticipate their needs, and provide more efficient service. For example, AI-powered chatbots can handle guest inquiries and requests quickly and accurately, freeing up staff to focus on more complex tasks. Additionally, AI can help hotels analyse guest data to identify trends and preferences, allowing them to tailor their services and offerings accordingly.

By leveraging AI in these ways, hotels can stay competitive in the ever-evolving hospitality industry, ultimately leading to improved performance and increased guest satisfaction.

Are your solutions HR based?

Hotel X's solutions are primarily focused on human resources, aiming to help the hospitality industry efficiently manage their workforce. In addition to its current offerings, Hotel X plans to introduce new features such as employee attendance tracking, payroll management, and employee engagement tools in the upcoming quarter. These new features will further enhance the platform's ability to help hotels augment their employee management processes, ensuring that they have the right staff in the right place at the right time. By offering a comprehensive HR solution, Hotel X aims to help hotels improve operational efficiency and enhance the overall guest experience.